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What is ITIL?

ITIL Homepage > What is ITIL?
 
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. ITIL Service Management Training

 

ITIL is published in a series of books , each of which covers a core area within IT Management. The names ITIL and IT Infrastructure Library are Registered Trade Marks of the United Kingdom's Office of Government Commerce (OGC).

 
ITIL v1
What is now called ITIL version 1, developed under the auspices of the CCTA was entitled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes. The publications were retitled primarily as a result of the desire that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.
 
ITIL v2

The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services.

For ITIL v2 Training Course Information click here
 
ITIL v3
Version 3 of ITIL is being released by the APM Group this year and Datrix Training will be one of the first training companies to offer training courses on the new version.
For ITIL v3 Training Course Information click here