All bookings are provisional until full payment is received. A Purchase Order (PO) must clearly state the PO number, course dates and fee together with all the invoicing details and authorised signature. Our terms shall prevail and apply to the exclusion of any terms in your PO. All courses must be taken within twelve months of the date of the original order.

Payment terms – Instructor led courses

1. The full fee, including VAT, is payable 14 days in advance of the date of commencement of the first course.

2. Any Discounts are subject to payment within 14 days of invoice date. Where invoices are not paid by the due date then the full list price excluding discounts shall fall due.

3. Discounted Training Vouchers must be paid for in full before use
Where more than one course is booked on the same booking form, full payment for all courses including VAT is required 14 before the commencement of the first course or within 14 days of invoice whichever is sooner.

4. We reserve the right to surcharge late payment invoices at the rate of 8% over the prevailing bank base rate.

5. We accept all major credit and debit cards for payment.

Payment terms – E-learning and blended training

6. Invoices for E-learning and blended training are payable within 30 days of invoice date

7. E-Learning vouchers will be despatched upon payment of invoice in full

8. E-learning vouchers are non-returnable

9. We reserve the right to surcharge late payment invoices at the rate of 8% over the prevailing bank base rate

10. We accept all major credit and debit cards for payment.

11. Pre-Paid Training Vouchers
Pre-Paid Training Vouchers are redeemable against public scheduled courses only.
Pre-Paid Training Vouchers may not be allocated until paid for.
Pre-Paid Training Vouchers must be used within 12 months of purchase

12. Cancellation
Unless written cancellation is received at least 30 days (or 35 days in the case of Cisco or Citrix) before the start date of the course, the fees including VAT are payable in full.
Notification of all cancellations must be made in writing to Customer Services.

13. Re-Scheduling
A course booking may be rescheduled or transferred to a later date once only. If this is within 30 days of the commencement of the course, a payment of an additional 50% of the course fee will be required (except Cisco & Citrix training where reschedules or transfers made within 14 days of the commencement of the course are liable for the full course fee. Cisco & Citrix reschedules and transfers made between 15 and 35 days are liable to 50% of the course fee).

Subsequent transfers will be treated as cancellation and the full course fee will remain payable. No cancellation is permitted of subsequent courses after the first course has commenced. All re-scheduling requests must be made, in writing, through Customer Services.

Datrix Training Limited reserves the right to alter any part of the published program; if this is necessitated by circumstances beyond our control. However, we will use reasonable efforts to ensure that the program, if altered, remains comparable with the published format.

14. No - Shows
Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

15. Course Prerequisites
The customer accepts that it is their responsibility that the course(s) are suitable for the requirements and abilities of all delegates attending any courses.
It is the responsibility of the customer to ensure that the delegate(s) meet the prerequisites of the course(s) on which they are booked.

16. Liability
Datrix Training’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. Datrix Training will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.

17. Client Hosted Events
Unless otherwise agreed in writing, the customer will be responsible for the provision and set – up of equipment for training being conducted on their premises. Datrix reserve the right to cancel or discontinue the course if, in the Trainers opinion, the venue, equipment or conditions are unsuitable. For additional information contact customer services.

18. Trainer expenses – Client Hosted events
Reasonable trainer expenses will be added to invoices for client hosted events. These expenses will cover travel, hotel and subsistence.

All enquires regarding voucher usage, re-scheduling, cancellations, accounts and any other non – sales related topics should be made to,

CUSTOMER SERVICES 01772 623467